New Date for LDC Meeting
Please note that the proposed LDC meeting on Monday 29th January 2024 has been cancelled.The new date for the LDC Meeting at Chelmsford Golf Club is Monday 12th February 2024. Online access is available for those who cannot attend in person and have been shared via e-mail
I will send the agenda in due course.
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Interpreting and Translation services - East of England Region Interpreting and translation services are available for you to access on behalf of your patients to assist with NHS appointments and are funded by your local ICB. These services are available across the region (Cambridgeshire and Peterborough, Suffolk & North East Essex, Mid & South Essex, Herts & West Essex, Norfolk and Waveney and Bedford, Luton & Milton Keynes) and are provided by: DA Languages for spoken languages - Award Winning Translation Agency | DA Languages Language Empire for non-spoken languages – https://www.language-empire.net/ seful Information from MSE ICB
Provider | DA Languages - Spoken Languages | Language Empire - Non-Spoken Languages |
Interpreting | Multi-lingual
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These services are for appointments where NHS treatment is provided and should not be used for private appointments.
These services have been commissioned to support the Accessible Information Standard (2016) which aims to ensure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand with support, to enhance communication with services.
All organisations that provide NHS care or adult social care are required to follow the Accessible Information Standard, including primary care practices. To meet the Accessible Information Standard, primary care organisations are required do five things:
Ask people if they have any information or communication needs, and find out how to meet their needs.
Record those needs clearly.
Highlight or ‘flag’ the person’s file or notes so it is clear that they have information or communication needs and how those needs should be met.
Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.
To make a booking please use the following contact details:
Portal: admin@dalanguages.co.uk
Bookings: telephone telephoneinterpreting@dalanguages.co.uk video interpreting vri@dalanguages.co.uk
face-to-face teamsouth@dalanguages.co.uk
written translation maria.torres@dalanguages.co.uk
out of hours outofhours@dalanguages.co.uk
and
Language Empire All bookings need to be requested via the online booking portal
Login to LE LSM Client Portal (language-empire.net) which practices should all have login details for. If you require confirmation of your login please e-mail bookings@empire-groupuk.com including the full practice name and address.
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Useful Information from MID AND SOUTH ESSEX ICB
Please ensure that any communication sent to dental.mse@nhs.net has your contract number in the subject line.
If you have recently sent a CAF form, please note you will not receive a message to advise that your changes have been authorised, so we would ask that before contacting the team please check your compass account.If you have a query about Compass, the BSA have wealth of information and knowledge https://www.nhsbsa.nhs.uk/compass/guidance-and-tutorials along with a section “How-to-guides”.
If your enquiry is about obtaining a performer number or your current performer record, please refer to PCSE (Primary Care Support England) who manage the Performers List: PCSE.enquiries@nhs.netTel: 03330142884.
Please note: The england.dentaleast@nhs.net email is defunct and should no longer be used. ---------------------------------------------------------------------------------------------------------------------------
Kind regards,
Clint Foreman
(Asst. Sec. Essex LDC)